Terms of use


This website "www.capitalexchange.gr" is controlled by the Greek Limited Company with the name "G P K CAPITAL EXCHANGE LIMITED COMPANY" and the distinctive title "CAPITAL EXCHANGE A.E.", which is based in Athens, University Street no. 67(VAT NUMBER.: 094492087, D.O.Y F.A.E. Athens).

Our company is a well-established company whose purpose is to establish and operate currency exchanges, active in the market, sale and transfer of foreign exchange and in general provision of banking products and services.

The Company created and manages (and through its third partners) the website "www.capitalexchange.gr», in order to provide you with its services in the easiest and fastest way. Through the use of this website you have the possibility to order foreign exchange online.

In order to navigate and use this website as well as the services and applications (including mobile applications) available or accessible through it, you are invited to read and understand these Terms of Use and then declare that you accept them, by filling in the relevant box "I accept".

The Company reserves the right to modify these terms and conditions as well as to vary this website and its content at any time, by notifying you thereof by posting the amended terms and content on this website. Hence, you must check each time for possible modifications to the Terms of Use and if you accept them by filling in the relevant box "I accept", you continue to navigate and use the services and applications (including mobile applications) available or accessible through this website.

It is expressly stated that the use of this website and the services and applications offered or accessible through it, presupposes unconditional acceptance of the terms of use. If you disagree with the terms of use, please do not navigate, not to use the Services and Applications; (including mobile applications) available or accessible through it and not to engage in any transaction through “www.capitalexchange.gr».

Note: THE Privacy Policy (Privacy Policy) forms an integral part of these Terms of Use.


This constitutes the Agreement entered into between you and the Company under the name "G P K CAPITAL EXCHANGE LIMITED COMPANY" (hereinafter the "Company"). The tour, the access and use of this website "www.capitalexchange.gr» (hereinafter "website", "Website", "web page", the "www.capitalexchange.gr») as well as the use of the services and applications available or accessible through it (including mobile applications) implies your agreement to the terms and conditions set forth below (which together are called the "Contract»).


The following definitions apply to this Agreement:

i. "Company" is the Greek limited liability company with the name "G P K CAPITAL EXCHANGE LIMITED LIABILITY COMPANY" and with the distinctive title "CAPITAL EXCHANGE S.A.", which is based in Athens, University Street no. 67(VAT NUMBER.: 094492087, D.O.Y F.A.E. Athens)

ii. "Website" or "website" or "www.capitalexchange.gr" is the website maintained and managed by the above Company and includes the "content", the "services" and "applications".

iii. "Content" is all texts, the graphics, the design and programming used on the website.

iv. "Text" is all text found on the website, whether it is text of the syntax, informative, educational or advisory or promotional or promotional text.

v. "Graphics" are all logos, buttons and all other graphic elements of the website.

vi. "Design" means the color schemes and pagination of the website.

vii. "Programming" is the user code (HTML, JavaScript, etc.) and server code used on the website.

viii. "Services" are all services provided by the Company through its website.

ix. "Applications" means all applications, including mobile applications, which the Company provides or allows access through its website.

x. "Visitor" is any natural or legal person visiting the website.

xi. "User" is any natural or legal person who visits "www.capitalexchange.gr» and proceeds to use the services and applications (including mobile applications) available or accessible through it.


To use the services and applications, (including mobile applications) that are available or accessible through “www.capitalexchange.gr», you are first asked to accept the Terms of Use of the website, by filling in the relevant box "I accept". By accepting the Terms of Use, you represent that you are an adult, age at least 18 years. Our Company does not intend to collect personal data of minors. In the event that such an action takes place, we bear no responsibility. For that reason, the Company urges all persons who have custody of minors to inform minors about the safe and responsible use of their Personal Data when they use the Internet.

In order to place an online foreign exchange order, worth from 300 Euro up to 3.000 Euro, through this website and make use of the services and applications, (including mobile applications) available or accessible through it, it is required that you complete the relevant order form that you will find on the website.

To complete the order form, you are invited to enter your personal data, and specific first and last name, e-mail (email) and contact phone number. In case you wish to have the currency sent to you at your location, you are further requested to state an exact shipping address (street and number), city ​​and prefecture of dispatch as well as some additional clarifying information such as e.g. floor, bell etc. In case you choose the use of a card as a payment method and not the payment of cash, our service is fully supported by the Piraeus Bank system. All payments made using a card are processed in an encrypted secure environment of Piraeus Bank with an iframe interface. Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key. This ensures the security of your data and transactions. Furthermore, it is expressly emphasized that these transactions take place in an environment to which the Company and therefore our Company does not have access, our partners and employees do not have access to the card details entered by you. After completing your online order, the Company sends you an automated email confirmation (Confirmation Email), in order to notify you that your order has been accepted. In order to complete the foreign exchange order of the desired amount (at most up to 3.000 Euro) you are further invited to accept the Privacy Policy of the website, which is an integral part of these Terms of Use.

The users of this website are solely responsible for the personal data you enter on the website and guarantee that it is true, accurate, validly, updated and complete. For the validity of the personal data you enter on the website, the Company bears no responsibility. You acknowledge that the Company has no control over the personal data you enter and, hence, cannot bear any responsibility in relation to the truth and accuracy of the information provided by you.

Users of the website are solely responsible for all acts that you carry out voluntarily and agree to immediately notify the Company of any unauthorized use and/or any occurring and/or potential security breach you become aware of.

To use the website and services and applications, (including mobile applications) available or accessible through it, you will need to have an internet connection and suitable telecommunication connections. The Company is not responsible for any telephone costs, telecommunication costs or other costs that may arise.

Safety rules:

(a) You may not violate or attempt to violate the security of the website, as indicative, but not limited to: (i) access data not intended for any visitor or user of the website or connect to a server (server), (ii) attempt to probe or test system or network vulnerabilities or breach security or authentication measures without authorization, (iii) attempt to interfere with services and applications;, (including mobile applications) made available or accessible through the website to any other user, (iv) send unsolicited mass emails; (email) and/or chain letters (chain letters), which include advertising promotions and/or advertisements of products or services, (v) to provide false information (names, addresses and general contact information) and/or falsify any information.

b) You may not use or permit any third party to use the Website and the Services and Applications, (including mobile applications) made available or accessible through it in order to send or receive any material that is threatening, blatantly offensive, defamatory or inappropriate content as well as technically harmful (e.g. logic bomb type viruses, worm viruses, malware or harmful data).

Violation of these Safety Rules may result in civil or criminal prosecution. The Company will investigate incidents that may be related to such violations and may involve and cooperate with Police, Administrative, Judicial or other Authorities for this purpose.

Users of the website must use the "www.capitalexchange.gr» , in accordance with current Greek and Community legislation and these Terms of Use and not to perform actions and omissions that may cause damage or malfunction of the website and negatively affect or endanger its use. Furthermore, your acts and omissions are prohibited from being contrary to law, good and business ethics as well as to violate privacy, the personal data, the individual and social rights of other visitors, users or third parties

The Company reserves the right to conduct verification and security procedures on all information provided by you. If the Company has reason to believe that the information provided by you violates or is likely to violate any provision of current Greek and Community law and these Terms of Use, The company, at its absolute discretion, may take any action it deems appropriate, including, indicative and not restrictive, the prohibition of the use of the services and applications (including mobile applications) that are available or accessible through “www.capitalexchange.gr».

Services and Applications (including mobile applications) available or accessible through the website, are intended exclusively for personal use and the sale/resale of these services/applications to any third party or their economic exploitation in general is not permitted, for any reason, without the prior express written approval of the Company. We expressly inform you that the technique of harvesting material from the website is not allowed (web harvesting).

Your use of the provided services/applications does not prevent the Company from allowing others to also use the provided services/applications.

The Company may periodically or irregularly add, to modify, to suspend or cease (temporarily or permanently) the provision of any provided service/application thereof, even to suspend or cease (temporarily or permanently) access to the website, without having the obligation of your prior notice.

The Company has the right to modify at any time, without justification and without prior notice to you, in part or in whole, these Terms of Use, the Privacy Policy, the Cookie Policy as well as its provided services/applications. Any modification will be effective from the moment it is posted on the website. We recommend that you visit the existing sections regularly, in order to be informed of all the modifications that have been made.


You are not required to enter your personal data to navigate the website. However, you are invited to enter your personal data in case you wish to use the services and applications (including mobile applications) that are available or accessible through “www.capitalexchange.gr».

When registering your personal data on the website, you are invited to give your express consent by filling in the relevant box for the processing of your personal data. Before giving your consent, we inform you about the purpose of the processing, your rights and the usual recipients of your personal data.

The Company collects and processes the personal data you enter in "www.capitalexchange.gr» order, in the first place, to perform the contract between us (Contract) and to fulfill all its obligations arising from it.

Prior to your consent to the processing of your data, we inform you that you have the right to submit a request for the correction or deletion of the personal data you have entered on the website or to limit their processing and/or the right to object to their processing as well as the right to the portability of this data. We also inform you that you have the right to withdraw your consent to the processing of your personal data at any time, by sending an email (email) in the contact@capitalexchange.gr.

The processing of your personal data is carried out in accordance with the provisions of the current Greek and Community legislation on personal data protection, including General Data Protection Regulation 2016/679/EU and Directive 2016/680/EU. For more information, please go to Privacy Policy.

The Company does not forward, shares, discloses and/or makes available to third parties the personal data you enter on its website, except to its third partners (e.g. authorized officials, electronic service providers, legal and accounting services and/or IT services) and to the extent necessary to process and perform the contract between us (Contract).

The company, as Processing Manager (Data Controller), may process the personal data you enter on the website if:

– has received your prior express consent for the specific processing purpose,

– the processing is absolutely necessary to protect your or another natural person's vital interest,

– the processing is absolutely necessary to serve an essential public interest,

– processing is absolutely necessary for foundation, exercising or supporting legal claims,

– processing is absolutely necessary for prevention, investigation, verification, certifying or prosecuting crimes or enforcing criminal penalties, the

– processing is strictly necessary for national security purposes.

Except for your personal data, technical data is automatically collected during your navigation on the website. Information collected by automated methods may be, indicative and not restrictive, the browser type (browser), IP addresses, browsers, operating system, information from cookies, your internet service provider, the language, your time zone and location through GPS technology (or other similar).

We may collect information, even when you visit or use websites, third party services and applications that use our services and applications or interact in any way with us.

The data collected from you is stored on a third party server in Germany, where the Company's website is hosted, as well as at the Company's facilities in Greece. The Company may appoint third party service providers to process the data (Data Processors), as well as for the management and operation of certain functions of the website. The Company guarantees that it takes the appropriate organizational and technical measures to protect your data.

To «www.capitalexchange.gr» uses the SSL protocol, with 128-bit encryption, for secure data transfer. This way all your personal information is encrypted, including your name and address, so that they cannot be read or changed during their transfer to the Internet. The SSL protocol (Secure Sockets Layer), is today the global Internet standard for website certification (web sites) to network users and for data encryption between network users and network servers (web servers). An SSL encrypted communication requires all information sent between a client and a server (server) be encrypted by the sending software and decrypted by the receiving software, thereby protecting personal information in transit. Furthermore, all information sent with the SSL protocol, protected by a mechanism that automatically checks if the data has been changed in transit. However, the transmission of information over the Internet may not be completely secure or error-free, and your data may be exposed to malicious actions by third parties.

In the event of a total or partial change in ownership of the Company, indicative and not restrictive, sale, absorption, merger, consolidation, change of control or acquisition of the tangible and/or intangible assets of the Company to a third party/parties (natural or legal person) as well as in case of reorganization or liquidation of the Company, we reserve the right to share, forward, transfer, sell, assign or grant, all or part of your data, after we have previously informed you about it and obtained your express consent for it.


The Company may collect your identification data, using various technologies, such as cookies. Cookies are small files that are stored on your computer or mobile device and do not read or damage any of your documents or files. They are used to facilitate your browsing on the website, and the best presentation of the website while they are a desirable and useful tool for measuring online traffic.

During your navigation on the website you will be asked to give your consent to the storage of cookies and the processing of your data obtained through them. In each case, you can set your internet browser in such a way that you are informed about the use of cookies and define the privacy protection you want, choosing between maximum protection (for example "never accept cookies") and minimal protection (for example "always accept cookies") as well as an intermediate level of protection (for example "reject third-party cookies" or "accept cookies of the displayed website only). These privacy settings will be presented clearly and in an understandable manner. For more information please go to Cookies Policy.


One of the services offered by the Company through its website is the posting on a daily basis of a table of exchange rates of specific currencies against the Euro, which is called "Exchange Reference Rates of the Euro" (Εuro Foreign Exchange Rates) and which is published by the Bank of Greece under the title "The ECB's Reference Rates Bulletin“.

Given the nature and volume of the Internet, under any circumstances, including the case of negligence, the Company is not responsible for any form of damage (immediate, indirect, randomly, symptomatic, consequential) suffer from visiting and/or using the website's services and applications, actions you take on your own initiative. The contents of its website are provided without any warranty, expressed or implied in any way.

The Company does not guarantee that the website, its services/applications and their contents will be provided uninterrupted and/or error-free. The Company does not guarantee that its website or any other related website (site) or the servers (servers) through which its services/applications are made available to you, they do not contain "viruses" or other harmful components. The cost of potential fixes from “viruses” or other harmful components, it is undertaken by you and in no case by the Company.


If you (or any third party with your permission) use this website and services/applications (including mobile applications) available or accessible through it in violation of this Agreement or jeopardize its operation or legally expose the Company itself, the Company is entitled to prohibit your browsing of the website and suspend your use (all or some) its services/applications

The Company has the right to refuse access to its website and/or the restoration (in whole or in part) of its operation until it receives written confirmation from you by e-mail (email) at the email address contact@capitalexchange.gr, that there will be no further infringement by you.

Any violation may lead to your civil and/or criminal liability against the Company. The Company declares that it will fully cooperate with the competent authorities and will comply with any order that requests or instructs the Company to share information to identify the offender.

Subject to the terms herein, the Company may terminate this Agreement at any time. The right to terminate this Agreement shall not prejudice any other right or means of compensation and/or redress that the Company may have with respect to any breach, or the rights or obligations or liabilities that existed before the termination.


The entire content of this website, included, indicative but not limiting, all copyrights, trademarks, of logos, patents, domain name (domain name), service signals, trade names, designs, informational content posted on the website or accessed as part of its services/applications, of the whole design, of texts and graphics, software code, software (including applets and scripts), software compilation, graphics, illustrations, photos, images, video or audio files, interactive applications, and in general all kinds of files are the subject of intellectual and industrial property of the Company and are governed by the national, community and international provisions on Intellectual and Industrial Property, with the exception of the expressly recognized rights of third parties.

Therefore, reproduction is expressly prohibited, relay, republication, taking screenshots, copy, Save, sale, lease, transfer, assignment, grant (with or without consideration), commercial exploitation, transmission, distribution, version, implementation, "loading" (download), translation, modification in any way or means, partial or summary, without the prior express consent of the Company. You accept that everything included in the pages of this website is a registered trademark or product of intellectual and industrial property of the Company or third parties (used after permission has been granted) and therefore unauthorized use may lead to legal penalties.

Excluded from the above prohibition is the case of the individual storage of a single copy of part of the content of the website in a simple, personal computer for strictly personal - private use, non public (with or without consideration) and non-commercial use and without erasing or altering the indication of origin and without, with this action, to affect the rights of intellectual and industrial property and exclusive exploitation of the Company or third parties.

The ability to access and use the software included with the website ("software"), does not constitute any kind of right to you in the software. You must omit any act of copying, translation, alteration, imitation, or damage to the software and its content, in any way or means and in general any infringement of these rights.

The Company hereby grants you a non-exclusive, face freezing, non-assignable and freely revocable license to use the software, which will only last as long as is necessary for the use of the website and its services/applications, in accordance with the Terms of Use.

All intellectual and industrial property rights, as well as any right (including goodwill and, where applicable, of trademarks) on the brand name and distinctive title belongs to the Company.

Any material transmitted or posted or submitted to the Website, will be considered (and the Company shall equate it as) non-confidential and shared and will not be the property of any visitor/user of the website.

You are obliged to restore any positive and cumulative damage that the Company may suffer due to a violation of third party rights or bad or illegal use of the website.


On the Website and Services/Applications (including mobile applications) available or accessible through it, may contain content from third party websites and resources provided by third parties, internet services or features, characteristics, links to third-party websites and services/applications.

The Company also actively participates in Social Media (Social Media), having created her own page on them (e.g. Facebook, Twitter, Instagram, Pinterest, Google+). Participation in said Social Media does not give rise to any claim or requirement on your part and the Company bears no responsibility regarding the existence and content of these pages as well as the personal data protection policy that follows.

Although this website may be linked to other websites, the Company is not responsible for the content and services/applications of other websites to which it refers through "links", hyperlinks or advertising banners, nor does it guarantee availability, the content, the personal data protection policy, the quality and completeness of their services/applications as well as the exclusive, civil and criminal liability, for safety, the legality and validity of their content are borne by these third-party websites.

The Company disclaims any direct or indirect approval, approval, relationship, sponsorship or collaboration with the linked websites, unless otherwise expressly stated. Therefore, for any problem that occurs during their visit/use, you must refer to the respective websites/applications which are solely responsible for the provision of their services.

The Company does not exercise any control over other sites and does not accept or assume responsibility for other sites or for the content or products or services/applications of other sites (including, without limitation, on social networking sites such as. Facebook, Twitter, Instagram, Pinterest, Google+) and accepts no liability for any loss or damage that may arise as a result of your navigation and use of them. If you decide to access third-party websites linked to this website, you assume sole risk.

10. applicable law & DISPUTE RESOLUTION

Any dispute arising between you and the Company, an attempt to settle it on an amicable level should be preceded. Otherwise, related claims can be raised within the statutory time limits.

Applicable law is Greek and the Courts of Athens have the exclusive jurisdiction to resolve any disputes that may arise and are not settled amicably.

If you raise a claim against the Company that involves your own act or omission, content or information you have provided to the Company, you represent that you will indemnify and hold the Company harmless from all responsibilities and liabilities and that you will make good any damages, loss that may have been suffered by the Company itself as well as its associates and partners and that any expenses that the Company has already incurred will be paid with interest (including legal fees) relating to dealing with the claim wrongly brought against us.

If any provision of these Terms is determined by a competent Court to be invalid or unenforceable, you agree that the portion of this provision will be severable from the rest of the Terms and will not affect the validity and enforceability of the other provisions, which will remain in full force and effect.


You can contact the Company for any matter and for anything you wish to declare or report. Further, you can contact the Company to submit a request to correct or delete the personal data you have entered on this website, restriction of their processing, objection to their processing, access to them as well as withdrawing your consent to the processing of your personal data, anytime, by sending an email (email) in the contact@capitalexchange.gr

In case you wish to file a complaint regarding the processing of your personal data, we inform you that the Competent Authority is the Personal Data Protection Authority (APDPH), which is located on Kifisias Avenue no 1 – 3, P.C. 115 23, Athens Downtown, by Tel. Communication: +30 210 64 75 628 and e-mail: contact@dpa.gr