Privacy Policy of Personal Data

The term "this website" means the website «www.capitalexchange.gr», owned and managed by the Company under the name G.P.K. CAPITAL EXCHANGE A.E. herein referred to as "we", "us", "us", or "the company". The term "our services" means the online services, and any of our other products and services, offered from time to time.

In the present Privacy Policy we will refer to you using the terms "user", "visitor", "consumer", "you", "your", "you".

In the context of your visit and browsing of the website «www.capitalexchange.gr» and the use of its services, you may enter individual items and details of your Personal Data.

We are committed to protecting and respecting your individuality and personal data and only use information that is lawfully collected from you. Please note that your use of our website is subject to this Privacy Policy as well as to Terms of use of our Website. the present Privacy Policy, explains what information we collect, the purpose for which we collect data;, how we use and/or share them and how they are stored. Please note that this Agreement applies only to information collected from this Website and not to information collected or obtained in other ways or means. Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will manage it.

the present Privacy Policy is in full compliance with the new General Data Protection Regulation (679/2016) and the applicable Online Privacy Regulations.

We respect your privacy and personal data rights and recognize the importance of protecting the information we collect about you. This Privacy Policy concerns,what we collect, the way we collect, we save, we share and use the personal information you provide us.

This Privacy Policy explains:

  • What kind of Personal Data we collect from you and why.
  • What applies to "cookies"? What are cookies?
  • How may your Personal Data be used?
  • Who will we share your Personal Data with?.
  • Where we process and store your Personal Data.
  • How long we are allowed to keep your Personal Data.
  • Obligation of Express Consent for Promotional Actions
  • How you can access and keep your Personal Data up to date
  • Protection of your Personal Data.
  • Why we link to other websites/media.
  • How we can make changes to this Privacy Policy.
  • Where and how you can ask questions, complaints or contact us in relation to this Privacy Policy.

Permitted Age of Users: In order to use our website and the services offered to you, you must expressly declare that you are above 18 years.

  • WHAT TYPES OF PERSONAL DATA DO WE COLLECT FROM YOU AND WHY.

We may collect personal information about you when you register or subscribe to one of our services, by ordering or buying foreign exchange, by using our online services, by any other means of contacting us or by registering to receive updates. You will need to provide separate express consent, so that we can process your personal data for any of the above actions by ticking the box indicated to you on our website.

We declare that our website complies with the Data Minimization Principle and therefore we collect information to the minimum possible so that we are able to provide the services.

The information we collect and hold about you, may include your name, your email address, landline and/or mobile phone numbers, address, shipping address, billing address, IP address, Search criteria, purchase history, the type of browser you are using (browser is the program you use to view web pages, such as Internet Explorer, Google Chrome, Firefox or Safari), the times you accessed the website and for how long, your referral URL (the website you came from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers used by your mobile phone when you use services based on the location of your mobile phone or tablet) and further location-based services (e.g. GPS measurements), the content you share with us when you use our services, date of birth, password information or answers to security questions.

To pay for your order you will be asked to provide specific payment information (credit/debit card). To enable us to keep your information secure, the payment of an order can be made by credit/debit card with the Security of SSL Encryption Protocol and Technological Protocols. By submitting your credit/debit card details, you warrant that you are the legal owner of the card you use to make a purchase from the online store or that you are specifically authorized by the owner of the credit/debit card to use it. In case you are not the legal owner of the card you use to make a purchase from the online store, the Company bears no responsibility towards the legal owner of the card that has been used. All cardholders are subject to validity and approval checks by the card issuer. If your payment card issuer refuses to authorize a payment to «www.capitalexchange.gr», we will not be liable for any delay or non-delivery. To help you in order to have a sure, simple and secure shopping experience, we use secure sockets technology (Secure Socket Layer – SSL). Furthermore, we take care diligently, to the extent of our ability, to keep your order and payment details secure, but in the absence of fault on our part, we cannot be held responsible for any loss you suffer if a third party gains unauthorized access to any data you provide when accessing or ordering from the website.

Furthermore, we collect information that is not intended to be associated or identified with the individuals concerned, but whose nature is such that, through processing and association with data held by third parties, allow identification of the user. This category of data includes IP addresses or domain names of users' computers connected to the internet, URI (Unique Resource Identifier) sources searched, at search time, the way used to put the search on the server, the size of the file obtained in response, the numeric code indicating the status of the response returned by the server (successful, wrong, etc) and other parameters related to the operation of the system and the electronic environment. This data is only needed to obtain anonymous statistics on the use of the page and to check the correct operation. This data may be used to ascertain responsibility in the event of a hypothetical cybercrime against the website.

Specifically:

We may also collect data in relation to how you use the services provided, such as the time you access each service provided and the length of time you are on it, the website you were on before accessing a service or the website you will go to after a service, choices and screenings you make and preferences you set when using a service, as well as any data you fill in when evaluating the services provided.

We may collect data in relation to your computer or other electronic device that you use to connect to the services provided, such as device type details (which may include unique device identification numbers), the operating system, the browser and applications related to the services provided through the device, your internet service provider or mobile network, your IP address and the numbers of your telephone devices (if they exist).

We do not collect information related to your exact location, except for your approximate location (usually no more specific than the city) which can be determined by your IP address (Internet Protocol). In specific cases, and with your express consent, we may use cookies and similar technology to store and access information we collect from the services provided. We may collect your IP address (Internet Protocol) in order to be able to diagnose our server errors and administer our website. An IP address is the number assigned to your computer when you use the internet.

  • WHAT APPLIES TO "COOKIES" ? TI EINAI TA "COOKIES"?

We use technologies such as cookies and web beacons (pixel tags) in order to provide, we improve, protect and promote our services. In this way we collect information about your use of our online services. Cookies are very small files sent by us to your computer or other device, which we may access when you visit our website in the future. Cookies help us remember who you are and other information related to your visits. They can help present information on a web page in a way that suits your interests. The use of informative cookies (which are not permanently stored on the user's computer and disappear when a browser is closed) is strictly limited to conveying informational identifying data (consisting of random numbers generated by the server) which are necessary to enable safe and efficient browsing on the website. For example, cookies help us in cases such as remembering your username again on a subsequent visit, in understanding how you interact with our services, and to improve our services based on this information and not to allow the acquisition of personally identifiable data. You can program your browser not to accept cookies, but this may limit your ability to use the services. Exceptions to this rule are only cookies that serve the needs of the Website (functional cookies) and is necessary for the appearance and efficiency of the operation of the Website on your computer.

For more information about how we use cookies, please read it Cookies Policy

  • HOW YOUR PERSONAL DATA MAY BE USED

Whenever you provide us with your Personal Data, we will use them in accordance with Applicable Privacy Law, and for the purposes listed in this Policy, in the information forms you fill out, on any terms and conditions and on pages or emails linked to the data filling forms.

When you use our services: If you use any of our services, you register, inquire about or change your account details, we will record your personal information. Your details will initially be used to provide the products to you, the services or information you have requested and to have a personalized shopping experience. We retain the information you provide us and may use it for various purposes, which include: (i) accounting, product pricing, announcements and financial audits, (ii) credit or debit audit or evaluation of credit or debit processes;, (iii) certification and identity checks, (iv) credit verification and assessment, debit or other payment card, (v) debt collection, (vi) safeguarding safety and security, but also for teachers, administrative and legal purposes, (vii) with your express consent to compare data and delete duplicate entries, statistical and commercial analyses, and advertising information, (viii) development, systems control and maintenance, (ix) with your express consent, market research, (x) with your express consent to improve customer service, to optimize future transactions with you, for example by recognizing needs and preferences, (xi) for any reason required by law or related to legal proceedings or out-of-court dispute resolution and (xii) any other uses are listed in the terms and conditions for the use of our services. For these purposes we may share your information with one or more of the organizations listed in the section entitled "who will we share your personal data with".

Personalization of our online services and ad targeting : We may use your personal information and the information we collect through cookies when you use our services to form a picture of your interests. We may then use this information to try to confirm that when we send you promotional messages and when you visit our websites or use our online services, you will not miss offers and information that may be of interest to you. This information may also be used by third party advertising agencies and networks, to advertise our own products and services to you when you visit third party websites and online services. This is called ad targeting or interest-based advertising (advert targeting or interest-based advertising). For more information on how to opt out of targeted or interest-based advertising, please read it Cookies Policy

Comments and opinions posted on our online services: If you wish to post a comment or opinion on a blog or article featured on our online services, may (but without being obliged) post the comment online or offline in order to advertise our business and services. We will collect your name or username that will appear next to your comment and your email address, which will not be published, however, we may use them to contact you in relation to your comment.

Mobile services: When you want our services via mobile telephony, we may retain your mobile phone number, the originating company and model of the phone device, the operating system used by your phone and network center details, and we will link a unique identifier to your mobile phone number. We will save your device language, the language of the applications and the country. We need this information in order to provide our services through the mobile services and to administer our mobile service.

Immediately Marketing (Direct Marketing): For information on how we might market products to you, please read the section entitled "Obligation of express consent for promotional actions'.

Customer surveys: From time to time, we may ask you about your opinion in relation to our services and about the competitions in which you have declared participation. When we conduct surveys or polls, we may use cookies and combine the information we have collected from those cookies with your response.

We mainly use your personal data to create reliable scientific conclusions, to develop new services, and with your express consent, to send you informational material (Newsletters) and event information, contests and/or other services we think you may be interested in, as well as for statistical purposes, polling and research.

More specifically, we use the information we collect for the following reasons:

(a) in order to manage your Account and provide you with the features of the services provided, verify and keep your personal information accurate;. For this purpose we will use information that we collect directly from you.

(b) to confirm that the content of the services provided is presented in the most effective way for you and your device and to present you with content and material tailored to your needs, to your interests and the way you use the services provided. For this purpose we will use data that we collect directly from you, information about how you use the services provided and information about how you connect to the services provided.

(c) to provide you with information about services that you request from us or that we think may be of interest to you (according to your stated preferences). For this purpose we will use information that we collect directly from you and always with your express consent by selecting the relevant box (opt-in policy) on our website.

(d) to assess and predict what information may be of interest to you or relevant to you. We will use information we collect directly from you, information about how you use the services provided and information about how you connect to the services provided for this purpose.

(e) in order to create reliable scientific conclusions, to conduct polls, for statistical and research purposes. For this purpose we will use information that we collect directly from you and always with your express consent by selecting the relevant box (opt-in policy) on our website.

(f) to inform you of changes to the services provided and to deal with any complaints, comments or problems on your part in relation to the use of the services provided. For this purpose we will use information that we collect directly from you.

(g) in order to prevent, detect and investigate illegal activities;, breaches of any agreements between you and us and threats to the security of the services provided. For this purpose we will use information we collect directly from you about how you use the services provided and information about how you connect to the services provided.

(the) to create aggregated statistical information and statistical analyzes concerning you and resulting from your entries in the services provided.

  • WHO WE WILL SHARE YOUR PERSONAL DATA WITH

We may share information, as discussed below, but we will not sell them to advertisers or third parties. In order for us to be able to share your information, you need to provide us with your express consent by checking the box indicated on our website.

We may share the personal data you provide to us, at our sole discretion, in the following cases :

To others who work for it www.capitalexchange.gr. We use certain trusted third parties (for example, customer service and IT providers, accounting and legal services) that help us deliver, we improve, protect and promote our Services. These third parties will only have access to your information to perform tasks on our behalf in accordance with this Privacy Policy, and will remain responsible for how they handle your information based on our instructions.

Law & Class: We may share your information with third parties if we determine it is reasonably necessary: (a) in case required by Law, by court order or requested by any other authority, state, legal, policewoman, administrative, or regulatory Authority, upon lawful request and in accordance with relevant laws, (b) to protect any person from death or serious bodily injury, (c) to prevent fraud or abuse of our users' rights or (d) to legally defend our proprietary rights related to our website.

  • WHERE WE PROCESS AND STORE YOUR PERSONAL DATA

The data collected from you is stored on a third party server in Germany, where the Company's website is hosted, as well as at the Company's facilities in Greece. The Company may appoint third party service providers for data processing (Data Processors), as well as for the management and operation of certain functions of the website. The Company guarantees that it takes the appropriate organizational and technical measures to protect your data.

  • HOW LONG CAN WE KEEP YOUR PERSONAL DATA

Your personal data will be kept until it is deleted, and for a maximum period of up to five (5) years. The retention period for your personal data is always in accordance with domestic law. If you delete your account, or upon written request from you by sending a relevant email to the email address [email protected] we will delete or destroy any personal information you have provided to us. But please note: (1) that there may be a period of inactivity while this information is deleted from our servers and databases, and (2) we may retain this information if necessary to comply with our legal obligations, to resolve legal disputes or to enforce our applicable agreements. Please note that we follow the Data Minimization Principle, and therefore, we ask, we process and store as little personal data as possible in order to provide our services uninterruptedly.

  • EXPRESS CONSENT OBLIGATION FOR PROMOTIONAL ACTIVITIES/UPDATE

We offer you the opportunity to receive news and updates about the products and services we offer through our website «www.capitalexchange.gr» for which, according to your preferences, we will contact you by phone or email. These include notifications about new products, articles, improvements, special offers, upgrade opportunities, competitions, interesting events, and product advertising/promotions. Our website is in full compliance with personal data regulations and follows a strict opt-in policy to receive such updates, by checking the box highlighted on our website.

You have the right to change your mind at any time and ask us not to use your personal information for product promotion. In each case, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed. Get instant product promotion from us anytime, we will tell you how you can unsubscribe. Alternatively, you can change your settings to receive newsletters or to be informed of advertising/promotions by opting out in the box indicated on our website or by emailing us at [email protected]

  • HOW YOU CAN ACCESS AND KEEP YOUR PERSONAL DATA UP TO DATE

You have the right to see the information we hold about you. If you would like a copy of your personal information, please contact us at [email protected]

You have the right to review and update your personal information. You can contact us by email at [email protected] and we will correct your personal information. If, for any reason you are concerned that the personal information we hold is incorrect, upon your request, you or our Customer Service team, you will be able to access your personal information through our online services using your username (username) and the code (password). If you change your billing or shipping address while your order is still being processed, the order will be processed again through security confirmation checks.

  • PROTECTION OF YOUR PERSONAL DATA

We will diligently ensure that we maintain the appropriate technical means to ensure security, the integrity and confidentiality of the data you have provided to us. We have installed technology and security measures designed to protect the personal data we hold about you. We also follow the security procedures required under applicable privacy laws. Procedures cover storage, the processing, the use and disclosure of any data you have provided to us and measures designed to prevent unauthorized access or use. When you place an order or access your account information, we use SSL encryption, which encrypts your data before it is sent to us to protect it from unauthorized use. We want you to be sure that we have a team dedicated to keeping your personal data safe and testing for any weaknesses. We also continue to optimize technical features to keep your data secure beyond two-factor authentication, encryption of files at rest.

Keep in mind that where we have given you (or wherever you have chosen) code that enables you to access specific parts of the services provided, you are solely responsible for keeping the password confidential. If the code has been stolen or otherwise may have been misused, it is your responsibility to notify us immediately for further action.

  • WHY WE LINK TO OTHER WEBSITES / MEANS OF COMMUNICATION

Our services may contain hyperlinks (hyperlinks) on websites owned and operated by other organizations. These websites have their own privacy and cookie policies, and we point you to read them. They control how your personal data is used when you provide it to those other companies or it is collected by them through cookies. We do not control or endorse any other websites and are not responsible for any data, data, material, products or services located or accessible through these websites or for the websites' privacy policies.

If you follow us or interact with us through any of our pages on third party social media or platforms, like Instagram, Facebook, the Twitter, Pinterest, Google+, the information you provide will be subject to the third party's privacy policy, as well as in this privacy policy.

  • HOW WE CAN MAKE CHANGES TO THIS PRIVACY POLICY

If we participate in a reorganization, merge, acquisition or sale of our assets;, your information may be transferred as part of this agreement. We'll let you know (for example, by message to the email address associated with your account) for each such agreement and we will list the options to you on a case-by-case basis. You may be asked to renew the consents you have provided in the context of what we are capable of and how we process your personal data.

We may revise this Privacy Policy from time to time, and we will publish the latest version on our website. Any change to this Privacy Policy only the updated one will apply Privacy Policy will be posted on the website. We recommend that you visit regularly Privacy Policy of our website so that you are aware of all the changes that have been made.

If any revision substantially reduces or changes your rights, We'll let you know, and you may be asked to renew your consents provided in the context of what our capabilities are and how we process your personal data.

  • WHERE AND HOW YOU CAN BE CONTACTED REGARDING THIS PRIVACY POLICY

For any complaint, we inform you that you have the right to submit a claim to the competent authority which is the Data Protection Authority (APDPH), which is located on Kifisias Avenue no 1 – 3, P.C. 115 23, Athens Downtown (tel. communication: +30 210 64 75 628 – Email: [email protected]).

If you have questions, complaints or concerns about «www.capitalexchange.gr», our Services and Privacy Policy, contact us at [email protected]

Last update of this Privacy Policy on 27/05/2019.

Cookies Policy

What are the cookies

We use technologies such as cookies to provide, we improve, we protect, and promote our services. In this way we collect information about you that falls under your Personal Data. Cookies are very small files sent by us to your computer or device, which we can access when you visit our website, and they do not gain knowledge of or damage any document or file on your computer. Cookies help us remember who you are and other information related to your visits. They can help present information on a web page in a way that suits your interests. The use of informative cookies (which are not permanently stored on the user's computer and disappear when a browser is closed) is strictly limited to conveying informational identifying data (consisting of random numbers generated by the server) which are necessary to enable safe and efficient browsing on the website. For example, cookies help us in cases such as remembering your username again for the next visit, to understand how you interact with our services, and to improve our services based on this information and to not allow the acquisition of personally identifiable data. You can program your browser not to accept cookies, but this may limit your ability to use the services. Exceptions to this rule are only cookies that serve the needs of the Website (functional cookies) and is necessary for the appearance and efficiency of the operation of the Website on your computer.

When are cookies sent?

We use cookies on our website and mobile applications. Anyone using a browser to visit our website will receive cookies from us. In addition, we send cookies to your browser when you visit other websites that host additional applications (e.g. notification option) or tag options.

Why do we use cookies?

We use cookies to recognize you when you visit our website, to verify your identity and determine when you are and are not connected to our website.

Also with cookies we can remember your preferences and enable you to enjoy a personal browsing experience that is always within the context of your settings. Cookies also make connections to our website faster and more secure. By using cookies we can combat activities that violate the operating policy of our website.

Furthermore, cookies allow us to send you personalized advertising/promotions whether you are on our website or on other websites and personalized articles through additional applications such as the "notify" option.

  • Preferences, articles and services: cookies can tell us which language you prefer and your communication preferences. They can help you fill out forms on our website much easier. They also provide you with articles, images and personalized content combined with our additional applications.

  • Advertisements: We may use cookies to show you relevant advertisements whether you are on our website or not. We may also use cookies to know if someone who saw an ad later visited the website and took an action (e.g. downloaded a page or made a purchase) on the advertiser's website). Similarly, our partners may use cookies to determine whether we have shown you an advertisement and how it was presented, or provide us with information about how you connect to advertisements.

  • Performance, Analysis and Research: cookies help us know how well our website and additional applications are performing in different locations. We also use cookies to understand, to improve and research products, articles and services, including your linking to our website from other websites, applications or devices such as your computer at work or your mobile phone device. Cookies help us measure the performance of the ads we serve. Finally, with the help of cookies, we can help you choose not to see third-party advertisements that do not concern you.

How cookies are used for advertising purposes

Cookies and any other advertising technology, like "tags", «pixel tags» (pixel labels), «web beacons» (tracking codes), and clear GIFs (clear GIFs) they help us deliver ads that are relevant to you more effectively. All of the above are collectively called “Pixel Tags” (pixel labels) and are intended to collect aggregate statistics and speed of response. They also help us provide centralized audits, research and reporting for advertisers, to understand and improve our service, to know when your content has been shown. When used in email messages composed in HTML format, Pixel Tags allow the sender of the message to know if and when the message was opened by the recipient.

Unless you remove these cookies from your browser, we may use this information :

  • to provide more relevant, interest-based ads

  • to provide aggregate reports of advertising activity to advertisers and websites hosting the advertisements

  • to help website and app owners understand how visitors engage with their websites or apps

  • to improve our products

Consent to cookies

During your navigation on the website you will be asked to give your consent to the storage of cookies and the processing of your data obtained through them. In each case, you can set your internet browser in such a way that you are informed about the use of cookies and define the privacy protection you want, choosing between maximum protection (for example "never to be accepted cookies») and minimal protection (for example "to always be accepted cookies») as well as an intermediate level of protection (for example “dismissal of cookies third parties" the "acceptance cookies only of the displayed web page"). These privacy settings will be presented clearly and in an understandable manner. Must, however, to note that rejecting cookies may make it more difficult or impossible to use certain parts of the website.

Cookies Third

If you follow us or interact with us through any of our pages on third party social media or platforms, like Instagram, Facebook, the Twitter, Pinterest and Google+, the information you provide or receive will be subject to the third party's cookie policy, therefore we advise you to be informed about it before giving your consent.